4.52/5Total Reviews
13

BEST FOR

Networking

Customer Experience

CUSTOMER EXPERIENCE

NGPX conference 2021

 Brand Score

poly-design

About NGPX conference 2021

More than just an annual conference, NGPX is a community that unites America's best and brightest patient experience leaders to connect, inspire and transform healthcare. Through intimate networking events, inspiring idea exchanges, and unparalleled story-telling, NGPX reinvigorates and breathes new life into the world of patient experience.

When and Where

Event date

Nov 30 - Dec 2, 2021

Event location

United States

Event type

Event fees

Free

Organized by

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This event has been highly rated for

Networking & Connecting
Learning & Innovation

Awards (3)

MOST

Recommended

Customer Experience

BEST FOR

Networking

Customer Experience

BEST FOR

Learning

Customer Experience

Reviews

Average Rating by Group

Total Reviews
13

swati mehtaIn Person | speaker

National Director, Vituity

4.32/5

Review Source

Review Source

Engaging, invigorating and extremely useful! will come back in 2022!
What did you like best about the event?
Speakers, panelists and host were very engaging . great content, fresh and upbeat conference.
What could the organizers do to improve the event?
Improve vegetarian food offerings; give out freebies to random audience members , continue the great speakers that were there.
Overall experience
5.00/5
Networking opportunities
4.00/5
Technical support for setting up the session
4.00/5
Interactivity with the audience
4.00/5
Quality of the audience
4.00/5
Overall In Person Experience
Event destination
4.00/5
Event venue
4.00/5
Food and beverages at event
3.00/5
Helpfulness of event staff
4.00/5

Likely to Recommend

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17th Dec '21

17th Dec '21

Yvette MillionIn Person | attendee

Manager, Patient Experience, El Camino Health

4.89/5

Review Source

Review Source

This was my first time attending NGPX and it was a great experience.
What did you like best about the event?
What I liked best about the conference --too many to limit to one-- it was close (within a short flight), small enough to get to know colleagues with like issues, stories and solutions. Loved the location.
What could the organizers do to improve the event?
Nothing comes to mind at this time.
Did you have a favourite speaker or session? Please tell us below
All the speakers were great. The one that stands out is Adrienne Boissy and her top 10 must do list
Overall experience
5.00/5
Value for money
5.00/5
Networking opportunities
5.00/5
Usefulness of participating vendors/sponsors
4.00/5
Session(s)
5.00/5
Amount of new information learned
4.00/5
Overall In Person Experience
Event destination
5.00/5
Event venue
5.00/5
Food and beverages at event
5.00/5
Helpfulness of event staff
5.00/5

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17th Dec '21

17th Dec '21

Leonor SeilerIn Person | attendee

Chief of Quality and Compliance, Camarena Health

4.89/5

Review Source

Review Source

Best conference I have ever attended!
What did you like best about the event?
20 minutes sessions
What could the organizers do to improve the event?
More shade during the outside sessions
Did you have a favourite speaker or session? Please tell us below
Adrienne Boissy
Overall experience
5.00/5
Value for money
5.00/5
Networking opportunities
4.00/5
Usefulness of participating vendors/sponsors
4.00/5
Session(s)
5.00/5
Amount of new information learned
5.00/5
Overall In Person Experience
Event destination
5.00/5
Event venue
5.00/5
Food and beverages at event
5.00/5
Helpfulness of event staff
5.00/5

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17th Dec '21

17th Dec '21

Tracy LovelessIn Person | attendee

Therapy Manager, Bryan Health

4.33/5

Review Source

Review Source

Great event to network and get ideas from organizations across the country.
What did you like best about the event?
The speakers were very engaging.
What could the organizers do to improve the event?
Some of the sponsored speakers (for products) were not as engaging. It was clear they were marketing and not near as engaging and explaining their experience/improvement.
Did you have a favourite speaker or session? Please tell us below
Lee Tomlinson
Overall experience
4.00/5
Value for money
4.00/5
Networking opportunities
5.00/5
Usefulness of participating vendors/sponsors
3.00/5
Session(s)
4.00/5
Amount of new information learned
4.00/5
Overall In Person Experience
Event destination
5.00/5
Event venue
5.00/5
Food and beverages at event
5.00/5
Helpfulness of event staff
5.00/5

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17th Dec '21

17th Dec '21

Merri LazenbyIn Person | attendee

Director System Engagement, Northwestern Medicine

5.00/5

Review Source

Review Source

Incredibly helpful and insightful.
What did you like best about the event?
The content was very timely, covered many areas of patient experience (including DE&I) and was presented by a diverse group of talented speakers
What could the organizers do to improve the event?
It would have been nice to have the presentation PDFs at the time of the conference to refer to - take notes on, etc.
Did you have a favourite speaker or session? Please tell us below
I really liked the "Rethinking Patient Experience: Mayo Clinic's Journey" because it shared not only theoretical but tactical resources/ideas.
Overall experience
5.00/5
Value for money
5.00/5
Networking opportunities
5.00/5
Usefulness of participating vendors/sponsors
5.00/5
Session(s)
5.00/5
Amount of new information learned
5.00/5
Overall In Person Experience
Event destination
5.00/5
Event venue
5.00/5
Food and beverages at event
5.00/5
Helpfulness of event staff
5.00/5

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17th Dec '21

17th Dec '21

Seth LakeIn Person | attendee

Program Administrator, Cedars-Sinai Medical Center

4.72/5

Review Source

Review Source

Great opportunity to meet and hear from other PX leaders about what challenges they are experiencing and how they are tackling those challenges.
What did you like best about the event?
The presentations that covered in details how they were addressing issues, such as communications and collaboration across different teams.
What could the organizers do to improve the event?
More opportunity early in the conference to be able to get to know other participants.
Did you have a favourite speaker or session? Please tell us below
Vanderbelt did an amazing job for both of their presentations!
Overall experience
5.00/5
Value for money
5.00/5
Networking opportunities
3.00/5
Usefulness of participating vendors/sponsors
3.00/5
Session(s)
5.00/5
Amount of new information learned
4.00/5
Overall In Person Experience
Event destination
5.00/5
Event venue
5.00/5
Food and beverages at event
5.00/5
Helpfulness of event staff
5.00/5

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19th Dec '21

19th Dec '21

Bethany BurnsIn Person | sponsor

Business Development Director, Mursion

3.73/5

Review Source

Review Source

It was my first time, and I found it to be valuable.
What did you like best about the event?
Interacting with potential partners and the focus on compassion.
What could the organizers do to improve the event?
More encouragement or facilitating of engaging the vendors more. There was really no incentive or intros to each vendor, and we had to really strong arm people to visit our booth.
Overall experience
4.00/5
Engagement opportunities with the audience
2.00/5
Fit of the audience for my company
3.00/5
ROI on spend
2.00/5
Positive brand exposure
5.00/5
Overall In Person Experience
Event destination
5.00/5
Event venue
5.00/5
Food and beverages at event
5.00/5
Helpfulness of event staff
5.00/5

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17th Dec '21

17th Dec '21

WENDELL PHILLIPSIn Person | attendee

Patient Experience Liaison, Tsehootsooi Medical Center

5.00/5

Review Source

Review Source

This was the first ever for me, I learned about about Patient Experience and made wonderful new contacts.
What did you like best about the event?
I enjoyed listening to all the speakers, I love their message regarding patient experience not for patient, but for hospital staff as well.
What could the organizers do to improve the event?
I can't say right now, All I can mention is the two days were great from speakers, break out session, and vendors.
Did you have a favourite speaker or session? Please tell us below
Keynote: Top 10 Must -Do List for Every Patient Experience Professional Adrienne Boissy, Chief Medical Officer, Qualtrics, Staff Neurologist and former CXO, Cleveland Clinic
Overall experience
5.00/5
Value for money
5.00/5
Networking opportunities
5.00/5
Usefulness of participating vendors/sponsors
5.00/5
Session(s)
5.00/5
Amount of new information learned
5.00/5
Overall In Person Experience
Event destination
5.00/5
Event venue
5.00/5
Food and beverages at event
5.00/5
Helpfulness of event staff
5.00/5

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17th Dec '21

17th Dec '21

Maria ReeseIn Person | speaker

Sr. Director Health Equity and Community Services, GetWell

4.23/5

Review Source

Review Source

Great to hear updates in the patient experience and health equity spaces of healthcare.
What did you like best about the event?
Panel discussions and roundtables
What could the organizers do to improve the event?
Thread health equity topic through out the conference. A little bag or notebook for notes would be helpful. Maybe start 30-60 mins later each day and breaks in between. Great job!
Overall experience
4.00/5
Networking opportunities
4.00/5
Technical support for setting up the session
5.00/5
Interactivity with the audience
4.00/5
Quality of the audience
4.00/5
Overall In Person Experience
Event destination
5.00/5
Event venue
5.00/5
Food and beverages at event
3.00/5
Helpfulness of event staff
5.00/5

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17th Dec '21

17th Dec '21

Christine CunninghamIn Person | speaker

Chief Experience and Improvement Officer, El Camino Health

5.00/5

Review Source

Review Source

It was awesome!
What did you like best about the event?
So great to be in person, networking etc
What could the organizers do to improve the event?
Nothing at this time.
Overall experience
5.00/5
Networking opportunities
5.00/5
Technical support for setting up the session
5.00/5
Interactivity with the audience
5.00/5
Quality of the audience
5.00/5
Overall In Person Experience
Event destination
5.00/5
Event venue
5.00/5
Food and beverages at event
5.00/5
Helpfulness of event staff
5.00/5

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17th Dec '21

17th Dec '21

Patty HaywardIn Person | speaker

Head of Strategy , Talkdesk

4.37/5

Review Source

Review Source

Great networking opportunities.
What did you like best about the event?
The thought leadership content was fantastic. Hope to have more attendees next year.
What could the organizers do to improve the event?
Sponsors would like the list of attendees earlier. We got them right before Thanksgiving so zero time to prepare.
Overall experience
4.00/5
Networking opportunities
5.00/5
Technical support for setting up the session
5.00/5
Interactivity with the audience
4.00/5
Quality of the audience
5.00/5
Overall In Person Experience
Event destination
5.00/5
Event venue
5.00/5
Food and beverages at event
3.00/5
Helpfulness of event staff
5.00/5

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20th Dec '21

20th Dec '21

Melissa GonzalesIn Person | attendee

Quality Improvement Manager, Camarena Health

5.00/5

Review Source

Review Source

Great Conference!
What did you like best about the event?
Well Organized, great presenters.
What could the organizers do to improve the event?
The weather was quite warmer than expected, so the table talk session outdoors became very warm quickly. I would recommend more umbrellas.
Did you have a favourite speaker or session? Please tell us below
The neurologist, she was amazing.
Overall experience
5.00/5
Value for money
5.00/5
Networking opportunities
5.00/5
Usefulness of participating vendors/sponsors
5.00/5
Session(s)
5.00/5
Amount of new information learned
5.00/5
Overall In Person Experience
Event destination
5.00/5
Event venue
5.00/5
Food and beverages at event
5.00/5
Helpfulness of event staff
5.00/5

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20th Dec '21

20th Dec '21

Shari DoiIn Person | attendee

Director, Patient Access, Los Angeles County Health Services

3.69/5

Review Source

Review Source

This was a useful event with interesting speakers and topics that contributed to learning.
What did you like best about the event?
I thought most of the main event topics were relevant and the speakers were engaging.
What could the organizers do to improve the event?
1) Share the speaker slides during the event (electronically is fine) to make it easier to take notes and capture keep information. 2) Adding additional vendors.
Did you have a favourite speaker or session? Please tell us below
Mayo Clinic.
Overall experience
4.00/5
Value for money
3.00/5
Networking opportunities
4.00/5
Usefulness of participating vendors/sponsors
3.00/5
Session(s)
5.00/5
Amount of new information learned
4.00/5
Overall In Person Experience
Event destination
4.00/5
Event venue
4.00/5
Food and beverages at event
4.00/5
Helpfulness of event staff
5.00/5

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20th Dec '21

20th Dec '21

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