4.24/5Total Reviews
6

MOST

Recommended

Customer Experience

CUSTOMER EXPERIENCE

Customer Success Festival 2023

 Brand Score

poly-design

About Customer Success Festival 2023

Accelerate your career and learn from the best with action-led sessions crafted by leading practitioners at the virtual Customer Success Festival. Here's a snippet of the topics and discussions you can expect on October 12:

→ Align sales and post-sales CS teams to increase LTV.

→ Streamline onboarding to decrease early-stage churn.

→ Implement organization-wide strategies for improving retention and increasing renewals.

→ Don’t get left behind; ensure your CS function remains agile and ready for strategic change.

When and Where

Event date

Oct 12 - 13, 2023

Event location

United States

Event type

Event fees

Organized by

Customer Success Collective

Likelihood to recommend event

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Audio Reviews (2)

0.000.00

Oct 2023

Chad

VP of Client Experience 

at PathFactory

Read Transcript

I really appreciate the opportunity to speak at the Customer Success Festival. I liked the collaboration with the person that I work with Lisa. I just thought the whole process there was great. We collaborated on what we felt that the audience would like to hear and I did hear positive things after my session. And again, it was very easy to put that on. So loved the format, loved participating, love the sessions that I could attend as well. So again, thank you so much CS C and appreciate the opportunity and look forward to future events.

0.000.00

Sep 2023

Julie Ziegler

Senior Manager Customer Success 

at Chorus Innovations

Read Transcript

CS Fest was awesome. As always, the speaker lineup is fantastic. I really like that this year, there were more panel sessions and interactivity but overall great location, great speakers, great setup, just fantastic event.

Awards (1)

MOST

Recommended

Customer Experience

Reviews

Average Rating by Group

Total Reviews
6

Chadonline | speaker

VP of Client Experience, PathFactory

4.57/5

Review Source

Review Source

Insightful and insipiring content at the Customer Success Festival!
What did you like best about the event?
I liked the varied amount of content. From traditional elements such as enhancing onboarding and the customer journey to leveraging generative AI - this event had it all.
What could the organizers do to improve the event?
Allowing speakers to see content after the event would be helpful. Somehow creating more engagement during the event may have helped as well.
Overall experience
5.00/5
Networking opportunities
3.00/5
Technical support for setting up the session
5.00/5
Interactivity with the audience
3.00/5
Quality of the audience
5.00/5
Overall Online Experience
Navigation of virtual platform
4.00/5
Troubleshooting technical issues
5.00/5

Likely to Recommend

0
1
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5
Very Likely

Audio Review

0.000.00

Audio Transcript
I really appreciate the opportunity to speak at the Customer Success Festival. I liked the collaboration with the person that I work with Lisa. I just thought the whole process there was great. We collaborated on what we felt that the audience would like to hear and I did hear positive things after my session. And again, it was very easy to put that on. So loved the format, loved participating, love the sessions that I could attend as well. So again, thank you so much CS C and appreciate the opportunity and look forward to future events.

23rd Oct '23

23rd Oct '23

Hannahonline | attendee

Customer Support Representative, Just Right Reader

3.83/5

Review Source

Review Source

Very informative speakers and sessions.
What did you like best about the event?
The event was easy to attend and get great information on the time schedule that suited me best.
What could the organizers do to improve the event?
The website was a bit tricky to navigate and sign up for sessions at times. Other than that, it was very good.
Did you have a favourite speaker or session? Please tell us below
I was impressed by the Customer Success session. I can't remember the speaker's name.
Overall experience
5.00/5
Value for money
5.00/5
Networking opportunities
3.00/5
Usefulness of participating vendors/sponsors
4.00/5
Session(s)
5.00/5
Amount of new information learned
5.00/5
Overall Online Experience
Navigation of virtual platform
3.00/5

Likely to Recommend

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23rd Oct '23

23rd Oct '23

Stevie Rhimonline | attendee

Director of Product, Mach-AI

4.06/5

Review Source

Review Source

I enjoyed the entire festival summit as it opened my eyes to various pillars of the customer success foundation in an organization.
What did you like best about the event?
The keynotes and individual topics address my interests perfectly without stepping outside of scope.
What could the organizers do to improve the event?
Please add individual networking breakout sessions in addition to the lecture presentation. Also, hands-on workshop would be nice.
Did you have a favourite speaker or session? Please tell us below
Shannon Costigan
Overall experience
4.00/5
Value for money
5.00/5
Networking opportunities
4.00/5
Usefulness of participating vendors/sponsors
4.00/5
Session(s)
4.00/5
Amount of new information learned
4.00/5
Overall Online Experience
Navigation of virtual platform
4.00/5
Troubleshooting technical issues
4.00/5

Likely to Recommend

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23rd Oct '23

23rd Oct '23

Logan Wackeronline | attendee

CSM, Calm

3.87/5

Review Source

Review Source

75% of sessions attended were worth the entire listen.
What did you like best about the event?
I really liked the AI session. I've been testing a few AI products to see what I can implement. I also enjoyed the career pathing discussion.
What could the organizers do to improve the event?
I do think it would be valuable to have live questions. I wasn't under the impression that everything was recorded, but I could have missed that somewhere beforehand.
Did you have a favourite speaker or session? Please tell us below
Revolutionizing customer value realization with generative AI
Overall experience
4.00/5
Networking opportunities
2.00/5
Usefulness of participating vendors/sponsors
4.00/5
Session(s)
4.00/5
Amount of new information learned
4.00/5
Overall Online Experience
Navigation of virtual platform
3.00/5
Troubleshooting technical issues
5.00/5

Likely to Recommend

0
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23rd Oct '23

23rd Oct '23

JasmineIn Person | attendee

Customer Success Manager, Hivebrite

5.00/5

Review Source

Review Source

Skilled and knowledgable presenters, well-run event, and excellent networking opportunity.
What did you like best about the event?
Excellent use of space; social networking tent was very comfortable; well-timed agenda didn't feel too overwhelming, had plenty to witness and do, and also had time for breaks.
What could the organizers do to improve the event?
Provide more water supply; please use less wasteful one-time-use products such as party favors. Recommend asking attendees to bring their water bottles or drinking vessels to avoid excessive waste. For party materials, the less waste, the better - a high supply of foam/plastic materials ended up in the trash.
Did you have a favourite speaker or session? Please tell us below
Ilker Akansel
Overall experience
5.00/5
Value for money
5.00/5
Networking opportunities
5.00/5
Usefulness of participating vendors/sponsors
5.00/5
Session(s)
5.00/5
Amount of new information learned
5.00/5
Overall In Person Experience
Event destination
5.00/5
Event venue
5.00/5
Food and beverages at event
5.00/5
Helpfulness of event staff
5.00/5

Likely to Recommend

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31st Oct '23

31st Oct '23

Rachelonline | attendee

Customer Solutions Lead, Everlance.com

3.83/5

Review Source

Review Source

Amazing experience for anyone in success!
What did you like best about the event?
I really enjoyed that I could sign up for specific events that were relevant to me without having to sign up for everything.
What could the organizers do to improve the event?
I couldn't attend everything I wanted, so I would have loved to receive an email of recordings after the fact.
Overall experience
4.00/5
Value for money
4.00/5
Networking opportunities
2.00/5
Usefulness of participating vendors/sponsors
4.00/5
Session(s)
4.00/5
Amount of new information learned
3.00/5
Overall Online Experience
Navigation of virtual platform
4.00/5

Likely to Recommend

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1st Nov '23

1st Nov '23

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