polygon-elementpolygon-elementpolygon-elementpolygon-elementpolygon-elementpolygon-elementpolygon-element

CUSTOMER EXPERIENCE

Customer Contact Week 2024

4.06/5Total Reviews
4

 Brand Score

4.06/5Total Reviews
4

 Brand Score

CUSTOMER EXPERIENCE

Customer Contact Week 2024

Customer Contact Week 2024

About Customer Contact Week 2024

When and Where

Event date

Oct 23 - 25, 2024

Organized by

Customer Management Practice

Event type

Event fees

Event location

United States

Event Snapshot

Event Overall Score: 4.83

Likelihood to Recommend
5
Networking
4
Content Quality
4
Learning Value
5
Value for Money
5

Recent Reviews

Karandeep Singh

DevOps

4.83 / 5

"I had the opportunity to attend Customer Contact Week 2024, and it was incredibly insightful. Looking forward to future events!"

What I liked best about Customer Contact Week 2024 was the hands-on workshops. The event offered a well-rounded mix of speakers, workshops, and networking sessions, each designed to provide actionable insights and foster meaningful connections. The organizers did a great job creating an environment where attendees could directly interact with industry experts, which was especially beneficial during the workshops. I left with practical strategies I can apply to my work, and I feel more connected to the trends shaping customer service. They offered practical, real-world insights from experts, making it easy to grasp the latest strategies in customer service. The interactive format allowed us to ask questions, get direct feedback, and learn from real examples, which was incredibly valuable. Additionally, the networking opportunities were top-notch, connecting me with a wide range of professionals across industries who face similar challenges. It felt like a well-rounded experience that was not just informative but also highly engaging.

Audio Reviews (3)

0.000.00

Oct-24 (NASHVILLE)

Karandeep Singh

DevOps 

at Cloudeq

Read Transcript

Hi, I'm Karandeep Singh, and I attended the customer contact week 224. It was a really valuable experience. The event had a fantastic lineup of speakers and a session that covers some of the most relevant trends in the customer service today. I particularly enjoyed the hands-on workshop that allowed us to engage directly with industry experts. Networking opportunities were well organized, organized, and it was great connecting with other professionals from various backgrounds. and overall, it was insightful, well structured and inspiring. thank you, thank you so much for a great event. Thank you.

0.000.00

Jun 2024

Brent Pliskow

VP Customer Support 

at Upwork

Read Transcript

I thought customer contact week was pretty good. I thought that the expo halls were significant and the number of vendors focused on A I as well as the speaker lineup was excellent.

0.000.00

Jun 2024

Rob Paciorek

VP of Digital Innovation 

at SEBPO

Read Transcript

This was my first time ever attending customer contact week. And I will say I greatly enjoyed my time there. I thought the speakers on the main stage were all excellent. In fact, not exaggerating, probably some of the best speakers that I had seen collected for a single event that I'd been at before. So, Kudos for that, I thought these sessions were engaging and covered a wide variety of topics. And similarly, I thought there was a good amount of exhibitors out on the Expo Hall that had different technologies to showcase and some fun interactions. So definitely enjoyed my time at CCW and we plan to attend again in the future.

Reviews

Average Rating by Group

Total Reviews
1

Karandeep Singhonline | attendee

DevOps, Cloudeq

4.83/5

Review Source

Review Source

I had the opportunity to attend Customer Contact Week 2024, and it was incredibly insightful. Looking forward to future events!
What did you like best about the event?
What I liked best about Customer Contact Week 2024 was the hands-on workshops. The event offered a well-rounded mix of speakers, workshops, and networking sessions, each designed to provide actionable insights and foster meaningful connections. The organizers did a great job creating an environment where attendees could directly interact with industry experts, which was especially beneficial during the workshops. I left with practical strategies I can apply to my work, and I feel more connected to the trends shaping customer service. They offered practical, real-world insights from experts, making it easy to grasp the latest strategies in customer service. The interactive format allowed us to ask questions, get direct feedback, and learn from real examples, which was incredibly valuable. Additionally, the networking opportunities were top-notch, connecting me with a wide range of professionals across industries who face similar challenges. It felt like a well-rounded experience that was not just informative but also highly engaging.
What could the organizers do to improve the event?
To improve the event, organizers could consider offering more focused, smaller group sessions or breakout rooms for deeper dives into specific topics. This would allow attendees to engage more directly with speakers and have meaningful discussions with peers who share similar interests. Additionally, it would be helpful to streamline the schedule to minimize overlap between popular sessions, as it was sometimes difficult to choose between multiple interesting talks happening at the same time. Finally, enhancing the event app to facilitate networking and provide more real-time updates could further enrich the attendee experience.
Overall experience
5.00/5
Value for money
5.00/5
Networking opportunities
4.00/5
Usefulness of participating vendors/sponsors
4.00/5
Session(s)
4.00/5
Amount of new information learned
5.00/5
Overall Online Experience
Navigation of virtual platform
5.00/5
Troubleshooting technical issues
5.00/5

Likely to Recommend

0
1
2
3
4
5
Very Likely

Audio Review

0.000.00

Audio Transcript
Hi, I'm Karandeep Singh, and I attended the customer contact week 224. It was a really valuable experience. The event had a fantastic lineup of speakers and a session that covers some of the most relevant trends in the customer service today. I particularly enjoyed the hands-on workshop that allowed us to engage directly with industry experts. Networking opportunities were well organized, organized, and it was great connecting with other professionals from various backgrounds. and overall, it was insightful, well structured and inspiring. thank you, thank you so much for a great event. Thank you.

Eventible is a neutral platform, unaffiliated with organizers or partners. Reviews reflect attendees' personal opinions.

9th Nov '24

9th Nov '24

polygon-designpolygon-designpolygon-design
Find the event that works for you
Lifelong Learner
Constant Networker

Choose your Goal

Select the priority e.g Networking or Learning that closely matches the objectives you would like to meet by attending an event.

Activate Reminder

Sign in or create your free account and click the bell icon to be notified of an upcoming edition for this event.

Receive Alert & Updates

Get timely notifications from Eventible before the start of the next edition. Never miss a must-attend event again!

Explore Upcoming Events

“No events listed. Please check back later!”

Explore Top Rated Events

Loading...