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BEST FOR

Networking

Customer Experience

CUSTOMER EXPERIENCE

Call & Contact Centre Expo 2023

4.15/5Total Reviews
8

 Brand Score

4.15/5Total Reviews
8

 Brand Score

CUSTOMER EXPERIENCE

Call & Contact Centre Expo 2023

Call & Contact Centre Expo 2023

About Call & Contact Centre Expo 2023

When and Where

Event date

Nov 29, 2023

Organized by

Roar B2B Limited

Event type

Event fees

Free

Event location

United Kingdom

Event Snapshot

Event Overall Score: 4.15

Likelihood to Recommend
4.12
Networking
4.33
Content Quality
4
Learning Value
3
Value for Money
5

This event has been highly rated for

Networking & Connecting

Recent Reviews

Cam Phillips

BD

4.87 / 5

"Good quality convos. "

The venue was really good, as the Excel center provided all the space needed and accessibility for all attendees and sponsors.

Martin Teasdale

Founder

4.75 / 5

"It was a whirlwind of activity, and everything about the two days was great. "

The buzz of a full Expo with people from our industry was brilliant - I got to see some great talks and great vendors and had a lot of interest in myself and my company.

Stephen Sullivan

Director

4.53 / 5

"The ideal way to catch up with people, suppliers, and trends all in one place. "

It was busy, with more than enough to see & do. I regretted not making it for both days.

Image Gallery (1)

    by Martin TeasdaleNov 2023
    by Martin TeasdaleNov 2023

    This event has been highly rated for

    Networking & Connecting

    Awards (2)

    BEST FOR

    Networking

    Customer Experience

    MOST

    Recommended

    Customer Experience

    Audio Reviews (3)

    0.000.00

    Nov 2023

    Martin Teasdale

    Founder  

    at Get out of Wrap

    Read Transcript

    For our industry, the call and contact center expo is where you have to be. It's the one event of the year that brings us all together. You get so much interest, you get so much value, conversations and it's great to network with people. It's good to see people that, you know, and meet new people and the talks, the seminars, the panels, the workshops are brilliant.

    0.000.00

    Nov 2023

    Cam Phillips

    BD 

    at Vonage

    Read Transcript

    Yeah, my experience at the call and contact center expo was really good. We had good quality conversations there. Not so much sort of quantity, more quality for us. But yeah, really, really good event to be honest.

    0.000.00

    Nov 2023

    James Marlow

    Enterprise Account Director 

    at Quiq

    Read Transcript

    Hi, this is James Marlow from Quiq. I recently went to the Call and Contact center expo. Great event for us. We were there as a vendor. It was great to see a mix of all the different types of technology going on in the call and contact center space, specifically around the advancements of generative AI playing a role in customer service. It was a busy event. We got lots of great leads from being there and looking forward to going back in 2024.

    Reviews

    Average Rating by Group

    Total Reviews
    8

    Clayton DrotskyIn Person | speaker

    Director, Growth Crew Ltd

    4.78/5

    Review Source

    Review Source

    The CCC23 team are amazing, from start to finish-just exceptional service.
    What did you like best about the event?
    The opportunity this event gave me, to talk about what I am passionate about, providing a platform to do so meant a lot to me.
    What could the organizers do to improve the event?
    I feel that maybe a water station, I brought my own bottle but I did hear from others that some water would have been nice, not sure if there was one I did not see it.
    Overall experience
    5.00/5
    Networking opportunities
    3.00/5
    Technical support for setting up the session
    5.00/5
    Interactivity with the audience
    5.00/5
    Quality of the audience
    5.00/5
    Overall In Person Experience
    Event destination
    5.00/5
    Event venue
    5.00/5
    Food and beverages at event
    4.00/5
    Helpfulness of event staff
    5.00/5

    Likely to Recommend

    0
    1
    2
    3
    4
    5
    Very Likely

    Eventible is a neutral platform, unaffiliated with organizers or partners. Reviews reflect attendees' personal opinions.

    6th Dec '23

    6th Dec '23

    Vishal VadheraIn Person | sponsor

    Director, Datamatics

    2.98/5

    Review Source

    Review Source

    As we exhibited last year as well, this year the foot fall was much lesser, too many freebie takers as it was a free to enter event.
    What did you like best about the event?
    Overall set up, Friendly staff, Location is good as always, Prime location for people travelling from abroad.
    What could the organizers do to improve the event?
    Have more foot fall, Have more buyers, IT WAS SELLERS only market. We spent nearly £15,000 for this event to see only sellers.
    Overall experience
    3.00/5
    Engagement opportunities with the audience
    2.00/5
    Fit of the audience for my company
    1.00/5
    ROI on spend
    1.00/5
    Positive brand exposure
    4.00/5
    Overall In Person Experience
    Event destination
    4.00/5
    Event venue
    5.00/5
    Food and beverages at event
    5.00/5
    Helpfulness of event staff
    5.00/5

    Likely to Recommend

    0
    1
    2
    3
    4
    5
    Neutral

    Eventible is a neutral platform, unaffiliated with organizers or partners. Reviews reflect attendees' personal opinions.

    6th Dec '23

    6th Dec '23

    Chris BarrowIn Person | sponsor

    Solution Architect, Quiq

    3.53/5

    Review Source

    Review Source

    Not as busy as I remember it.
    What did you like best about the event?
    The keynote session was great. The organizers were responsive to the last-minute changes we requested.
    What could the organizers do to improve the event?
    I think the event could now easily fit into a single day. 2 days are unnecessary, given the volume of attendees we witnessed as a vendor.
    Overall experience
    4.00/5
    Engagement opportunities with the audience
    4.00/5
    Fit of the audience for my company
    3.00/5
    ROI on spend
    3.00/5
    Positive brand exposure
    4.00/5
    Overall In Person Experience
    Event destination
    3.00/5
    Event venue
    3.00/5
    Food and beverages at event
    2.00/5
    Helpfulness of event staff
    4.00/5

    Likely to Recommend

    0
    1
    2
    3
    4
    5
    Very Likely

    Eventible is a neutral platform, unaffiliated with organizers or partners. Reviews reflect attendees' personal opinions.

    6th Dec '23

    6th Dec '23

    Ian ChappellIn Person | sponsor

    Director of Consulting, Centrical

    2.92/5

    Review Source

    Review Source

    Day 1 was massively disappointing as too many non-Call & Contact Centre attendees were in the expo, wasting time and effort.
    What did you like best about the event?
    Day 2 when there were fewer non-call attendees, but I think this was by coincidence rather than design.
    What could the organizers do to improve the event?
    Lock down the specific expos to the relevant attendees as we are a tech sales business, so we need to maximize discussions with relevant people.
    Overall experience
    3.00/5
    Engagement opportunities with the audience
    3.00/5
    Fit of the audience for my company
    2.00/5
    ROI on spend
    3.00/5
    Positive brand exposure
    4.00/5
    Overall In Person Experience
    Event destination
    3.00/5
    Event venue
    4.00/5
    Food and beverages at event
    4.00/5
    Helpfulness of event staff
    4.00/5

    Likely to Recommend

    0
    1
    2
    3
    4
    5
    Neutral

    Eventible is a neutral platform, unaffiliated with organizers or partners. Reviews reflect attendees' personal opinions.

    6th Dec '23

    6th Dec '23

    James MarlowIn Person | sponsor

    Enterprise Account Director, Quiq

    4.80/5

    Review Source

    Review Source

    Busy, learned a lot, and can't wait to return in 2024.
    What did you like best about the event?
    I loved the overall theme of the event, a great mix of vendors, speakers, and things to see and do.
    What could the organizers do to improve the event?
    When you sell out cupboard space on the stand, don't fill it up with an electrical substation, so there is no useful space.
    Overall experience
    5.00/5
    Engagement opportunities with the audience
    5.00/5
    Fit of the audience for my company
    4.00/5
    ROI on spend
    3.00/5
    Positive brand exposure
    5.00/5
    Overall In Person Experience
    Event destination
    5.00/5
    Event venue
    5.00/5
    Food and beverages at event
    5.00/5
    Helpfulness of event staff
    5.00/5

    Likely to Recommend

    0
    1
    2
    3
    4
    5
    Very Likely

    Audio Review

    0.000.00

    Audio Transcript
    Hi, this is James Marlow from Quiq. I recently went to the Call and Contact center expo. Great event for us. We were there as a vendor. It was great to see a mix of all the different types of technology going on in the call and contact center space, specifically around the advancements of generative AI playing a role in customer service. It was a busy event. We got lots of great leads from being there and looking forward to going back in 2024.

    Eventible is a neutral platform, unaffiliated with organizers or partners. Reviews reflect attendees' personal opinions.

    6th Dec '23

    6th Dec '23

    Stephen SullivanIn Person | attendee

    Director, Channel Doctors

    4.53/5

    Review Source

    Review Source

    The ideal way to catch up with people, suppliers, and trends all in one place.
    What did you like best about the event?
    It was busy, with more than enough to see & do. I regretted not making it for both days.
    What could the organizers do to improve the event?
    The acoustics can be challenging, especially with the smaller theatres. Maybe they were there, but some big screens with 'what's up next' might help us disorganize attendees.
    Did you have a favourite speaker or session? Please tell us below
    Nerys Corfield, key note.
    Overall experience
    5.00/5
    Value for money
    5.00/5
    Networking opportunities
    5.00/5
    Usefulness of participating vendors/sponsors
    4.00/5
    Session(s)
    4.00/5
    Amount of new information learned
    3.00/5
    Overall In Person Experience
    Event destination
    5.00/5
    Event venue
    4.00/5
    Food and beverages at event
    3.00/5
    Helpfulness of event staff
    5.00/5

    Likely to Recommend

    0
    1
    2
    3
    4
    5
    Very Likely

    Eventible is a neutral platform, unaffiliated with organizers or partners. Reviews reflect attendees' personal opinions.

    6th Dec '23

    6th Dec '23

    Martin TeasdaleIn Person | speaker

    Founder , Get out of Wrap

    4.75/5

    Review Source

    Review Source

    It was a whirlwind of activity, and everything about the two days was great.
    What did you like best about the event?
    The buzz of a full Expo with people from our industry was brilliant - I got to see some great talks and great vendors and had a lot of interest in myself and my company.
    What could the organizers do to improve the event?
    Being on a busy stand meant it was impossible to get a drink, so perhaps access to water bottles in the Expo without having to go through a queue on the concourse would be good.
    Overall experience
    5.00/5
    Networking opportunities
    5.00/5
    Technical support for setting up the session
    5.00/5
    Interactivity with the audience
    5.00/5
    Quality of the audience
    5.00/5
    Overall In Person Experience
    Event destination
    4.00/5
    Event venue
    5.00/5
    Food and beverages at event
    3.00/5
    Helpfulness of event staff
    5.00/5

    Likely to Recommend

    0
    1
    2
    3
    4
    5
    Very Likely

    Audio Review

    0.000.00

    Audio Transcript
    For our industry, the call and contact center expo is where you have to be. It's the one event of the year that brings us all together. You get so much interest, you get so much value, conversations and it's great to network with people. It's good to see people that, you know, and meet new people and the talks, the seminars, the panels, the workshops are brilliant.

    Eventible is a neutral platform, unaffiliated with organizers or partners. Reviews reflect attendees' personal opinions.

    6th Dec '23

    6th Dec '23

    Cam PhillipsIn Person | sponsor

    BD, Vonage

    4.87/5

    Review Source

    Review Source

    Good quality convos.
    What did you like best about the event?
    The venue was really good, as the Excel center provided all the space needed and accessibility for all attendees and sponsors.
    What could the organizers do to improve the event?
    The Excel Center was quite cold, and maybe the event should be moved to October as it allows us to contact people before Christmas, as most businesses are winding down and getting stuff sorted for the new year.
    Overall experience
    5.00/5
    Engagement opportunities with the audience
    5.00/5
    Fit of the audience for my company
    5.00/5
    ROI on spend
    4.00/5
    Positive brand exposure
    4.00/5
    Overall In Person Experience
    Event destination
    5.00/5
    Event venue
    5.00/5
    Food and beverages at event
    5.00/5
    Helpfulness of event staff
    5.00/5

    Likely to Recommend

    0
    1
    2
    3
    4
    5
    Very Likely

    Audio Review

    0.000.00

    Audio Transcript
    Yeah, my experience at the call and contact center expo was really good. We had good quality conversations there. Not so much sort of quantity, more quality for us. But yeah, really, really good event to be honest.

    Eventible is a neutral platform, unaffiliated with organizers or partners. Reviews reflect attendees' personal opinions.

    8th Dec '23

    8th Dec '23

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