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CUSTOMER EXPERIENCE

Call & Contact Center Expo 2024

3.84/5Total Reviews
2

 Brand Score

3.84/5Total Reviews
2

 Brand Score

CUSTOMER EXPERIENCE

Call & Contact Center Expo 2024

Call & Contact Center Expo 2024

About Call & Contact Center Expo 2024

When and Where

Event date

Apr 24 - 25, 2024

Organized by

Fortem International Ltd

Event type

Event fees

Event location

United States

Event Snapshot

Event Overall Score: 3.84

Likelihood to Recommend
4
Networking
5

Recent Reviews

Darren Prine

Chief Revenue Officer

3.90 / 5

"Poised to become the largest Contact Center conference of the year"

Everything in one room. Great speakers. Well organized. Inexpensive for attendees. Great vendors.

Greg DeVore

CEO

3.78 / 5

"Good with caveats"

Good event to network with other people in the industry. Booth traffic was light but quality was good.

Image Gallery (1)

    by Darren PrineApr 2024
    by Darren PrineApr 2024

    Reviews

    Average Rating by Group

    Total Reviews
    2

    Greg DeVoreIn Person | speaker

    CEO, ScreenSteps

    3.78/5

    Review Source

    Review Source

    Good with caveats
    What did you like best about the event?
    Good event to network with other people in the industry. Booth traffic was light but quality was good.
    What could the organizers do to improve the event?
    We had signed up for the Miami event and were bumped to this event. The booth set up was terrible. You could only see our booth if you were standing directly in front of it. I would have expected a better booth location. We were bumped from the Miami event and forced into this one. You couldn’t see our booth without standing directly in front of it. I would have expected better, especially since we were bumped.
    Overall experience
    3.00/5
    Networking opportunities
    5.00/5
    Technical support for setting up the session
    5.00/5
    Interactivity with the audience
    5.00/5
    Quality of the audience
    5.00/5
    Overall In Person Experience
    Event destination
    4.00/5
    Event venue
    4.00/5
    Food and beverages at event
    2.00/5
    Helpfulness of event staff
    5.00/5

    Likely to Recommend

    0
    1
    2
    3
    4
    5
    Likely

    Eventible is a neutral platform, unaffiliated with organizers or partners. Reviews reflect attendees' personal opinions.

    30th Apr '24

    30th Apr '24

    Darren PrineIn Person | sponsor

    Chief Revenue Officer, Cloud Tech Gurus

    3.90/5

    Review Source

    Review Source

    Poised to become the largest Contact Center conference of the year
    What did you like best about the event?
    Everything in one room. Great speakers. Well organized. Inexpensive for attendees. Great vendors.
    What could the organizers do to improve the event?
    Move it from a convention center to a hotel. When I go to events at, for example, the Mirage, I can continue networking after the expo hall is closed because everyone will be staying at the same hotel, and will be at the hotel's restaurants and bars all night. I can network till midnight. They need to set an expectation for exhibitors that this is a group effort. The number of qualified CX executives attending is only as good as the group effort to promote the conference. Exhibitors can's just show up and then complain that there weren't enough attendees. They need to run email and social campaigns in the months leading up to the show. You should also buy leads list from The Call Center Times or somebody and do a better job of marketing the show to get more attendees. Some of my vendor partners exhibiting were not pleased with the number of attendees. Need more.
    Overall experience
    5.00/5
    Engagement opportunities with the audience
    4.00/5
    Fit of the audience for my company
    4.00/5
    ROI on spend
    4.00/5
    Positive brand exposure
    4.00/5
    Overall In Person Experience
    Event destination
    3.00/5
    Event venue
    1.00/5
    Food and beverages at event
    1.00/5
    Helpfulness of event staff
    5.00/5

    Likely to Recommend

    0
    1
    2
    3
    4
    5
    Very Likely

    Eventible is a neutral platform, unaffiliated with organizers or partners. Reviews reflect attendees' personal opinions.

    16th May '24

    16th May '24

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